Infrastructure Engineer with French (L2 Support)

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

We are looking for an Infrastructure Engineer with French to join the Sopra Steria Polska team and contribute to a project for a client that provides technological and operational support for a project which is providing IT services for a major French telecommunications operator since 2010.

DEDICATED SERVICE

• Wide range of Level 1 & Level 2 support activities.
• High‑security environment with restricted access.
• Use of customer‑specific tools.
• Long‑term transformation initiatives

Responsibilities:​ 

Handling and resolution of Level 2 incidents

• Implementation of corrective actions: application restarts, server reboots, file system purges, parameter changes, network-related incident analysis, hardware intervention management, status checks via Nagios, process restarts.

Preventive maintenance management

• Planning, execution, and follow-up of maintenance actions to ensure infrastructure availability and performance.

Projects

• Verification of proper functioning of new platforms and servers.
• Restart of new applications or servers.
• Updating of operating procedures (DEX).

Occasional interventions

• Execution of software updates: OS, IOS, firmware, certificates, and licenses.

Problem management (recurring incidents)

• Resolution of Level 2 incidents.
• Technical support for L2, L2+, and L3 depending on needs.

Management of critical network incidents (ICR)

• Handling of critical incidents.
• Sending alert SMS messages.
• Communication during business hours (HO).

Tech stack on the project:​ 

• Linux & Windows environments
• Container technologies (Kubernetes)
• Virtualization technologies
• Additional telco-specific platforms (e.g., NetAct)

Must have requirements:​

• Proficient in UNIX and Windows Server diagnostics and administration
• Strong command of virtualization technologies
• French language skills at a minimum B1 level
• Strong communication abilities
• Excellent teamwork skills
• Availability and capability to perform on‑call duties

Nice to have requirements:

• Knowledge of Microsoft 365 tools, including Outlook, Teams, and OneDrive
• Familiarity with container technologies (Docker, Kubernetes)
• Experience working with ITSM system
• Analytical thinking and problem-solving mindset

What we offer:
• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• BENEFITS (Flex): Luxmed per request, internal trainings
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:
All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.