Business Analyst Technical Lead

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

• Own ARIS as product/business owner (or equivalent process repository), accountable for availability, performance, and user experience.

• Administer ARIS environments: configuration, user/role management, access controls, licensing, upgrades/patching coordination, and release planning.

• Define and maintain ARIS standards: modelling conventions, meta-model governance, naming standards, version control, and repository structure.

• Manage integrations and data flows with reporting, workflow tools, document repositories, and CMDB/service tools (where applicable).

• Oversee platform risk management: audit trails, evidence capture, retention, and controls aligned to internal policy and regulatory expectations.

• Provide support and problem management for ARIS incidents; drive root-cause analysis and permanent fixes; support periodic version upgrades.

• Lead the RTB pod: stability, incident/problem/change management, service requests, continuous improvement; run agile/lean ceremonies; own SLAs/SLOs and operational metrics.

• Senior stakeholder & people leadership: act as ARIS SME/trusted advisor, facilitate executive workshops, define reporting/dashboard requirements, coach pod members, and build resilience (runbooks/cross-skilling).

Ensure to meet the following requirements:

• Proven hands-on ARIS administration (user/role design, repository governance, configuration, upgrades, and support).

• Strong service delivery leadership using ITIL practices (Incident/Problem/Change/Request).

• Audit/regulatory operating experience with a strong control mindset and evidence-based delivery.

• Reporting and integration patterns experience (APIs, data extracts, automation) is highly desirable.

• Strong written and verbal communication, able to translate technical/process topics for senior stakeholders.

• ARIS modelling governance & standards knowledge (BPMN/EPC/other notations as applicable).

• Core competencies: operational resilience mindset; metrics-driven performance management; agile/lean in operations; stakeholder management/influencing; structured problem solving.

Total Experience Expected: 06-08 years

## Required Qualifications

* Bachelor's degree in computer science, Information Technology, Information Systems, Engineering, or a related field.

* 5–8+ years of experience in Leading the Business Process Modeling for Retail.

* 3+ years of experience delivering BPM thru ARIS. Experience across process architecture, enterprise tooling administration, and/or operational service leadership in a regulated environment (retail services strongly preferred).

* Experience working with engineering, product, program, business/end users, vendors and stakeholders.

* Experience managing enterprise-scale BPM programs.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.