ServiceNow Lead Product Analyst

About Sopra Steria
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.
The world is how we shape it.

• Having experience in ServiceNow Development and ability to drive solutions independently.
• Has worked on ITSM extensively and understanding of CMDB. Also, is aware of other ServiceNow products and having practical work experience would be added advantage.
• Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
• Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
• Experience in managing flows and workflows of Medium to Complex in nature.
• Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Understanding of Service Portal designing would be an added advantage.

Candidate must have general development experience.

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers.
• Proficient in JavaScript with understanding on ServiceNow scripting.
• Must have some experience working with relational databases.

Candidate must be able to provide management support.

• Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team.
• Support the junior members and also check the performance of the junior developers.
• Communication with the Internal and External stakeholders for gathering of business needs.

Required Certifications and Knowledge:

• ServiceNow - Certified System Administrator
• ServiceNow – ITSM preferred or any other Implementation Specialist
• Working in Agile Team and Scrum Framework.

Preferred Certifications and Knowledge

• Certified Application Developer
• ITIL Certification
• Micro-certifications:
• Micro-Certification: Automated Test Framework
• Micro-Certification: Flow Designer
• Micro-Certification: Integration Hub
• Micro-Certification: Agile & Test

Total Experience Expected: 08-10 years

B.TECH

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.