Program Manager (Gdańsk)

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

We are looking for a Program Manager to join Sopra Steria Apps Services team on an international Program for a leader in the aerospace sector. The program is run according to SAFe, the Lean-Agile Framework, at Portfolio Management level. You will work in an industrial, stable environment in multinational team (France, Poland, India) for a major aeronautical manufacturer. The program involves wide portfolio of applications developed by multiple teams.  

Note that we can only offer cooperation to people who are located in Tricity and willing to be at least 3 days per week in our office located in Gdańsk, Poland.

Responsibilities:​
• Plays a critical role in driving successful project outcomes by managing various aspects of project delivery, fostering collaboration, and ensuring client satisfaction
• Finance Management: Is responsible for performance (lead-times, budget, quality) in their scope. Overseeing the financial aspects of service delivery
• Client Relationship Management – serve as the primary point of contact for clients, fostering strong relationships and addressing client concerns or inquiries related to service delivery.
• Resource Management: oversee the allocation of resources to support service delivery activities.
• Risk Management & Issue Resolution: Identifies risks for their scope, defines related action plans, manages difficult situations. Proactive in problem-solving and ongoing improvement
• Performance Reporting: provide regular reports to clients and internal stakeholders on service performance
• Continuous Improvement: drive continuous improvement initiatives to enhance service delivery processes, tools, and capabilities. Solicit feedback from clients and stakeholders, conduct service reviews, and implement best practices to optimize service quality and efficiency.

Tech stack on the project:​
• Agile (Scrum and SAFe)
• Agility
• ITIL

Must have requirements:​
• Excellent understanding of areas such as HR / Finances / Delivery
• Proficient in the technologies and systems relevant to the IT software development industry.
• Skilled in utilizing service management tools and platforms to monitor, report, and manage service performance.
• In-depth knowledge in project management principles and methodologies (SAFE + Agile)
• Knowledgeable of IT service management (ITSM) frameworks, such as ITIL.
• Familiarity with project management tools and techniques for tracking progress and managing deliverables.
• Ability to delegate tasks, set priorities, and provide feedback to team members
• Strong verbal and written communication abilities for effective interaction with clients, stakeholders, and team members.
• Expertise in managing client escalations and resolving concerns efficiently.
• Capable of analysing performance data to identify trends and inform decision-making.
• Fluent English: C1/C2

Nice to have requirements:
• Scrum / SAFe or other Project Management Certification
• Knowledge or interest in aeronautical sector

What we offer:
• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, life insurance, workation
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)
• one-hour long interview on-site 

Salary range:
UOP: 18 000 -22 000 PLN gross/month.

All information about salary range and its additional components will be provided during the 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.