Oracle Support Engineer Trainee

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
The world is how we shape it.

Position: APPLICATION SUPPORT

Experience: 6 months - 1 years

Educational Qualification: BCA/MCA/B.E./B.Tech

Job Location: Noida

Shift: UK Shift & UK calendar will be followed

Mode of Working: Work from Office

Primary Skills:

1. Excellent verbal and written communication skills.
2. Providing first level support through taking calls and handling the resulting incidents or Service Requests.

Job Description:

1. Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
2. Comfortable with UK working / holidays Comfortable working in UK shifts.
3. Strong customer service focused approach and Excellent phone etiquette.
4. Willing to work on support environment.
5. Decent Problem diagnosing and analytical skills.
6. Excellent verbal and written communication skills.
7. Understanding of business intelligence tool and reporting (Standard, Modified and Live reports)

Total Experience Expected: 01-02 years

Educational Qualification: BCA/MCA/B.E./B.Tech

Fresher

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.