Middleware Systems Infrastructure Lead

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion.
The world is how we shape it.

· Exeprienced Middleware L2/L3 engineer with expertise in IBM WAS configuration of Webservers (WebSphere and HTTP, Apache and other web servers Administration of Webservers WebSphere Participate in the full development life cycle, end-to-end, from design, implementation, and testing, to documentation, delivery, support, and maintenance.

· Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

· Keep direct reports motivated and engaged by closely working towards their career growth and providing equal opportunities to all.

· Collaborate with customer and onsite/offshore team to do thorough impact analysis and to provide solutions accordingly.

· Identify, diagnose, and resolve issues within defined SLAs.

· Solid understanding of API design principles and best practices.

· In-depth knowledge of IBM WebSphere MQ & Application Server administration, configuration, and troubleshooting.

· Expertise with database technologies, particularly with PostgreSQL, Db2, Oracle, MySQL.

· Proficiency in scripting languages such as Shell, Python etc and ability to manage and build.

· Collaborate with the development squads for projects and new engagements.

· Provide appropriate inputs to the Problem management process, RCA preparation.

· Provide support and participate in the CAB and change control process.

· Management and problem resolution for all critical incidents and communicating with application owners.

· Notify, escalate, and communicate to senior management on status of critical service requests, major incidents, and changes as necessary.

· Experience in OS platforms (Linux, Windows, WebSphere, VTOM, Tomcat, mRemoteNG.) and have expertise on Linux Server and Application Management

· Experience in handling Linux server administrative task majorly certificate renewal, WebSphere Application patching and upgrades.

· Strong oral and written communication skills to effectively engage, persuade, influence and articulate technical issues and solutions to various stakeholders.

· Must be organized, detail-oriented, and possess the ability to multi-task in a dynamic, fast-changing entrepreneurial environment.

· Strong customer service orientation and the ability to build relationships across all departments.

Desired Skill’s:

· Willingness to work in 24x7 x 365 environments.

· Bachelor’s degrees in engineering with relevant certifications on RHCE & Microsoft AZURE Cloud environments equivalent experience.

· Strong working knowledge on ITSM tools like ServiceNow, SMAX, JIRA etc.

Total Experience Expected: 06-08 years

Technical Background

24*7 Support Model Expected

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.