About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion. The world is how we shape it.
Job Description
Incident Manager - Own and coordinate the end-to-end incident management process to restore business services as quickly as possible, minimize business impact, and ensure effective communication and escalation during critical incidents
Experience
5+ years in IT Operations, Service Management, Production Support, or Application Support.
2+ years managing Major/Critical Incidents in complex enterprise environments.
Experience with tools such as ServiceNow, Jira, Confluence, Monitoring Platforms (Centreon, Dynatrace, etc.) preferred
Experience coordinating cross-functional teams across infrastructure, applications, security, and business stakeholders.
Technical Skills
Incident Management
Major Incident Handling
Problem Management
Change Management
SLA & KPI Management
Monitoring and Alerting Platforms
IT Service Management (ITSM)
Disaster Recovery & Business Continuity awareness
Soft Skills
Strong leadership during crisis situations
Excellent verbal and written communication
Stakeholder management
Decision-making under pressure
Conflict resolution
Facilitation of technical and business discussions
Strong organizational and coordination skills
Total Experience Expected: 06-08 years
Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering
ITIL Foundation certification (mandatory/preferred).
ITIL Incident Management, Problem Management, or Service Operations certifications are advantageous.
Additional Information
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
