Field Services Lead

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let’s shape it together.

As a Field Services Lead, you will oversee projects from various operational and support teams. You will monitor SLAs, manage changes, handle escalations, and lead change meetings. Preparing and integrating weekly incident and ticket reports into the KPI report will be part of your duties. You will manage changes in Jira, ensuring status updates are current. Leading Change Control Board (CCB) meetings for systems like XMII, PIMS, IPC, and ELP is essential.

Responsibilities include managing CCB reports in TrueVault and coordinating timely approval processes. Monitoring tickets in IRIS to prevent escalations is crucial. Coordinating planned maintenance activities in MS Planner and advising involved parties is part of your role. Proactively tracking high-impact incidents and managing organizational changes will also be key tasks.

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

You’ll have knowledge and experience of the following:

• Bachelor’s or Master’s degree in computer science or a relevant equivalent
• At least 3 years of relevant experience
• Preferred experience in pharma
• Being hands-on, motivated, eager to learn, good communicator, able to provide ideas, structured, and some technical knowledge (not in-depth)
• Following up on SLA's, IT order management changes, escalations and incidents
• Developing a continuous improvement roadmap
• Reporting on performance metrics
• Fluent in English and Dutch

What we can offer you

We welcome 11.000 new colleagues every year worldwide, and it’s essential to us that everyone feels supported and valued. At Sopra Steria, you’ll work on projects that make a change for our clients. And you’ll get the opportunity to grow your own skills in the process, too. Your path to excellence starts at The Sopra Steria Academy, where you’ll get exclusive development opportunities with experts and strategic partners to fast-track you to your full potential. You’ll have access to more than 250 trainings to get you there.  

You’ll become a part of a major Tech player in Europe recognized for its consulting, digital services, and software development. On top of that, you’ll join the Business Line DPS (Digital Platform Services) and join the team of consultants and experts who mainly fulfill roles such as Service Delivery Manager, Project Manager, Transition Manager and IT Process Facilitator. Our team keeps a finger on the pulse of our clients and ensures quality in and delivery of IT contracts and projects. We guide improvement processes and focus on absolute customer satisfaction. 

Do you picture yourself in a fast-growing, vibrant team at the cutting edge of software implementation? Does working with international clients across multiple industries sound exciting? Then you’re in the right place.

We offer a generous employee benefits package that includes: 

• A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more. 
• Continuous learning opportunities through the Sopra Steria Academy to support your career development. 
• The opportunity to connect with fellow Sopra Steria colleagues at various team events. 

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Want to know what happens next?

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with the manager to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.  

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.