Customer Service Officer

A positive future for all – that’s what we at Sopra Steria work towards. With over 56.000 colleagues in 30 countries, we are Europe’s leading digital solutions provider. We believe it’s not only technology that powers transformation. It’s people who are at the core of change. That’s why it’s people that are at the heart of everything we do, excelling both independently and in team.

The world is how we shape it. Let’s shape it together.

Our Customer Service Officers utilise Microsoft Office to drive our clients’ business operations. As a Microsoft Office expert, your role will be to leverage the full suite of Office applications to keep business processes running smoothly. You will utilise tools such as Word, Excel, PowerPoint, Outlook, and OneNote to streamline workflows, enhance communication, and optimise efficiency. By effectively deploying Microsoft Teams, SharePoint, and OneDrive, you will facilitate seamless collaboration and file sharing. Your expertise will ensure that client workflows are not only maintained at peak efficiency but are also continuously improved to support their strategic goals. 

Officers at Sopra Steria in the financial sector take charge in several diverse roles while giving excellent customer service and support of the highest quality. Fluent communication and a collaborative mindset are how we drive excellence across departments. You’ll put seamless collaboration first so our internal departments can work harmoniously, and you’ll take a proactive approach to solving problems and optimizing processes. Client satisfaction is crucial, but so are our business goals. Your day-to-day work will be in service to both, creating a customer-first experience that supports Sopra Steria’s growth. 

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

You have knowledge and experience of the following:

• Education: Bachelor’s degree or a relevant equivalent
• Experience: entry level to 3 years relevant experience
• Experience with Microsoft Office tools
• Languages: Dutch & French (required), English desirable

What can we offer you?

We welcome 11.000 new colleagues every year worldwide, and it’s essential to us that everyone feels supported and valued. At Sopra Steria, you’ll work on projects that make a change for our clients. And you’ll get the opportunity to grow your own skills in the process, too. Your path to excellence starts at The Sopra Steria Academy, where you’ll get exclusive development opportunities with experts and strategic partners to fast-track you to your full potential. You’ll have access to more than 250 trainings to get you there.

Join our Business Services team, where we specialize in optimizing operations and driving transformation through innovative solutions in the financial sector. We handle various business processes—from finance and administration to industry-specific services—enabling our banking clients to focus on their core business while we ensure efficiency, agility, and profitability.

You’ll become a part of a major Tech player in Europe recognised for its consulting, digital services, and software development. On top of that, you’ll join a team that delivers critical operational support to enhance efficiency and effectiveness across various industries.

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider.

We offer a generous employee benefits package that includes:

• A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
• Continuous learning opportunities through the Sopra Steria Academy to support your career development.
• The opportunity to connect with fellow Sopra Steria colleagues at various team events.

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Want to know what happens next?

The recruitment process starts with a pre-screening, where the recruiter reviews candidates' qualifications and initial fit for the role. Next, in the first interview, candidates engage in a more detailed conversation to assess their skills and experience. This is followed by an assessment phase, where technical and role-specific evaluations take place. After this, the company makes a contract proposal if the candidate is considered suitable. A second interview is then conducted to confirm the final alignment between the candidate and the team. Finally, upon agreement, the candidate proceeds to sign the contract, officially joining the company.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.