Application Support Engineer

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.  

The world is how we shape it. Let’s shape it together. 

As an application support engineer, you are responsible for resolving application and system problems that arise. You respond quickly when technical problems occur abruptly and need to be resolved immediately. In doing so, you will combine your business skills and technical IT knowledge.

In addition, you will:

• Provide technical (application) support to teams within the organization as well as external customers
• Implement functional changes in both existing and new applications
• provide production support, installation and configuration of hardware
• do documentation updates
• Test and introduce modified applications within the organization
• Be responsible for management and user support for various applications
• Provide advice and support to users
• Keeping user documentation and procedures up to date
• Monitoring interfaces of different applications
• Examining problem notifications
• Improving existing processes

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

You’ll have knowledge and experience of the following

• You have a bachelor's degree in IT
• You have 2 - 3 years of experience in IT Support / Application Support
• You have broad (all-round) IT skills and you learn new applications quickly
• You are able to explain complex ideas to people with limited technical knowledge
• You have a good knowledge of computing systems within an organization
• You have strong analytical skills and learn quickly
• You have a passion for customer experience
• You can work independently as well as in a team
• Experience with custom made applications is a plus
• English and Dutch are required 
   

What can we offer you

We welcome 11.000 new colleagues every year worldwide, and it’s essential to us that everyone feels supported and valued. At Sopra Steria, you’ll work on projects that make a change for our clients. And you’ll get the opportunity to grow your own skills in the process, too. Your path to excellence starts at The Sopra Steria Academy, where you’ll get exclusive development opportunities with experts and strategic partners to fast-track you to your full potential. You’ll have access to more than 250 trainings to get you there.  

You’ll become a part of a major Tech player in Europe recognized for its consulting, digital services, and software development. You will join a team in Brussels. You will be part of a Service Desk team, which handles first-line requests, manages workstations and is responsible for the M365 environments.

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider.

We offer a generous employee benefits package that includes:

• A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, ecocheques, and more.
• Continuous learning opportunities through the Sopra Steria Academy to support your career development.
• The opportunity to connect with fellow Sopra Steria colleagues at various team events.

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Want to know what happens next?

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including assessments and an interview with the hiring manager to assess both technical skills and team compatibility. The following steps involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.