Application Operations Technician

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

We are looking for an experienced Application Operations Technician to join Sopra Steria Polska for a team that cooperates with one of our Norwegian clients.

Responsibilities:​

• Primary technical resource for one or more applications
• Follow-up on day-to-day operational issues
• Coordination with application owner / service owner
• Troubleshooting complex and demanding cases
• Plan and execute migrations and upgrades
• Collaborate with cross-functional teams, including Windows/Linux Core, DB, networking, virtualization, and security, to deliver integrated solutions
• Working in hybrid environments like Azure, AWS, GCP, On-prem
• Troubleshoot technical issues in SQL server instances
  • VM performance
  • Windows server failover cluster
• Assist customers in performance troubleshooting

Tech stack on the project:​

• Windows
• Linux
• Azure
• SQL
• Citrix
• VMware

Must have requirements:​

• Experience in managing and supporting critical enterprise applications across hybrid environments (Azure, AWS, GCP, and on-premises)
• Knowledge in the area of troubleshooting demanding cases, including SQL Server performance, VM optimization, and Windows Server failover clustering, etc.
• Experience in planning and executing migrations and upgrades while collaborating with cross-functional teams such as Windows/Linux Core, database, networking, virtualization, and security to deliver integrated solutions
• Microsoft AZ-104 Azure Administrator or similar within AWS, GCP or OCI
• ITIL Foundation or equivalent
• AZ-800 and AZ-801: Windows Server Hybrid Administrator
• HashiCorp Terraform Associate

Nice to have requirements:

• Microsoft AZ-305: Designing Microsoft Azure Infrastructure Solutions
• Microsoft AZ-140 Azure Virtual Desktop Specialty

Other requirements:

• English B2 level
• Structured in operations and documentation 
• Customer-oriented, ensuring stable and responsive end-user experience 
• Team player, effective in cross-technology collaboration
• Proactive in identifying performance improvements and capacity needs 

What we offer:
• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

Information about the salary range for this position will be provided during the first stage of the recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.