ServiceNow Team Lead

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.  

The world is how we shape it. Let’s shape it together. 

You will join the ServiceNow squad as a Team Lead, operating in an agile environment. Your responsibilities will include taking on a key role in driving projects forward, knowing all the ins and outs of ServiceNow, not just the application but the company as well. You will lead the team and contribute to sales efforts, being articulate and assertive, capable of holding your ground. You guide the team through various processes, monitoring instances to ensure smooth operations, Life Cycle Management, and License Management.

Your proficiency in the ITIL framework will be vital, specifically in areas such as incident management, where you'll handle second and third line incidents, including analysis, alignment, small changes, communication, and follow-up. Moreover, your knowledge will extend to problem management, asset management, and change management.

Furthermore, you will be involved in release management, preparing and following up on releases, runbook preparation and validation, and presenting in the Change Advisory Board. Your experience in process optimization, including optimizing workflows, reducing bottlenecks will be essential.

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

You’ll have knowledge and experience of the following: 

• Bachelor’s or Master’s degree in computer science or a relevant equivalent
• Service Now Certified 
• >5 years of experience as a ServiceNow Lead
• Certified Implementation Specialist or other related certification 
• Able to Understand customer requirements and work on requests
• Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
• Experience in managing workflows of Medium to Complex in nature
• Has working experience on Instance Upgrades and Patches for multiple customers.
• Cloud knowledge
• Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades
• A broad technical knowledge of: Office 365, Windows server, network management & hardware
• Cross-functional collaboration: ability to work closely with developers, product owners, and business stakeholders in a complex environment
• Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa
• Project Management knowledge
• Fluent in English and Dutch/French 

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider.

We offer a generous employee benefits package that includes:

• A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more.
• Continuous learning opportunities through the Sopra Steria Academy to support your career development.
• The opportunity to connect with fellow Sopra Steria colleagues at various team events.

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Want to know what happens next?

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with the hiring manager to assess both technical skills and team compatibility. The following steps involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.