Service Support Engineer-Service Support

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
The world is how we shape it.

Mission

The core responsibilities are the supervision, the coordination and the monitoring of IS operations, in order to ensure the availability, performance, and security of IS services (applications, interfaces, APIs).  

In addition it is also asked to oversee the ITSM queue for Monitoring team, act as Level 1 support, and ensure that processes such as setup and data rejections are handled efficiently. 

Operational Supervision 

1. Monitor systems and applications in real time using dedicated monitoring tools
2. Detect incidents promptly and escalate them according to established procedures

Incident Management Supervision 

1. Track incidents, follow up on progress, and ensure the quality of resolution
2. Communicate internally in the event of major issues, particularly those affecting the EAI platforms (Talend, AMFT, APIM, Amplify Fusion)

Support Monitoring 

1. Monitor the ITSM Level 1 queue
2. Address incidents as documented, including resolving or reassigning them as appropriate 
3. Escalate incidents according to their priority

Process Management 

1. Follow instructions to perform specific setup tasks. 
2. Manage daily data rejection processes

Technical environment 

1. Centreon 
2. EAI platforms
3. Automator 
4. Talend 
5. AMFT 
6. APIM
7. Amplify Fusion
8. AzureDevOps 
9. SQL 

Total Experience Expected: 02-04 years

Graduate

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.