IT Infrastructure Project Manager

Sopra Steria is a listed European technology leader specializing in Consulting, Digital Services, and Software. With over 51,000 employees worldwide across Europe, North America and Asia, the Group supports organizations in driving their digital transformation and delivering sustainable business value.

In Asia Pacific, Singapore serves as the regional headquarter for Sopra Steria’s Infrastructure, Cloud and Cybersecurity services.

We are looking for an IT Infrastructure Project Manager to assist one of our clients in the luxury retail space in Singapore.

Position Purpose:

This role is part of the Singapore Technology and Digital Services team and has a specific focus on ensuring the delivery of technology services, including application and infrastructure. The role will also be expected to scope, plan and deliver projects (with service providers, and Local IT) that originate from Global and Regional IT, and/or requested by Regional and Local Business Leaders. Excellent stakeholder management skills are necessary for the person to be successful in this role. To be successful in interacting with the business and the various IT teams delivering the challenging initiatives, it is essential to have effective and efficient communication skills.

Responsibilities:

Project Delivery

• Work with internal and/or third-party teams to ensure project management and project execution according to plan
• Does not hesitate to be hands-on whenever required 
• Manage local & regional service vendor(s) to deliver projects as assigned 
• Provide reporting to management on project advancement, challenges & risks 
• End to end ownership of assigned project and accountability of the delivery ensuring projects are delivered on time and on budget 
• Support hypercare phase and hand over to support team 
• Main project assigned: retrofit of current office, point of sales opening or renovation

Security and Data Protection

• Lead the remediation of security risks identified by internal and external parties
• Communicate with local business management on potential risk and escalate as needed

Educational/Professional Qualifications: 

• Undergraduate Degrees in Engineering, Computer Science, Information Technology, or related technical field preferred, but not mandatory
• ITIL V3/4 (Immediate Level or Expert)
• PMP

Work Experience:

• At least 5+ years hands on experience in Project Management and/or Service Delivery Management with production infrastructure and application support experience 
• IT Manager or IT consulting experience preferred
• Experience with IT project delivery
• Experience with managing vendors or consultants 
• Working experience in retail industry is preferred

Functional/Technical Expertise:

• IT Infrastructure
• IT Application within retail domain (for ex. POS)
• General understanding of current technologies on network, server, collaboration, and security aspects
• General understanding on network and communication software including router, switch, wireless controller, access point, video conferencing appliance, etc. 
• General understanding on IT security tools

Required Competencies:

• Organized, self-motivated, enthusiastic and proven rapid learning capability 
• Strong stakeholder management and communication skills, able to handle ambiguity and collaborate with various teams from business and Tech
• Proven multi-tasking skills and desire to resolve problems with a positive ‘can-do’ attitude 
• Strong service management skill and project management skill with solid proven track record
• Innovative problem solving, design and testing skills with a passion to deliver 
• Confidence and flexibility to often work under significant pressure to deliver effective and high quality solutions and designs

•Work-life balance: Hybrid working mode and Work-from-Abroad benefits, 18 days of Annual leave
•Health & insurance: Comprehensive coverage including General Practitioner, hospitalization, dental, and optical
•Performance incentives: Annual bonus based on individual performance
•Learning & development: Training programs, certification opportunities, and training incentives to support career growth
•Team culture: Regular team-building activities and social events