Field Service Engineer

Sopra Steria is a listed European technology leader specializing in Consulting, Digital Services, and Software. With over 51,000 employees worldwide across Europe, North America and Asia, the Group supports organizations in driving their digital transformation and delivering sustainable business value.

In Asia Pacific, Singapore serves as the regional headquarter for Sopra Steria’s Infrastructure, Cloud and Cybersecurity services.

Description: 

You will be maintaining and troubleshooting the hardware & infrastructure for a mission-critical Command and Control (C2) system that the client have installed for a government agency. You will be part of a team of dedicated engineers that will demonstrate superior technical competency in providing system maintenance and support during the maintenance phase, ensuring system reliability and availability, performance and security.

Responsibilities:

• Warranty Administration. To maintain proper warranty records of the installed hardware. To assist in the administration of warranty claims. To inspect the components repaired by sub-contractor, and to integrate and test the repaired hardware, ensuring proper configuration control
• Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware. To restore the system to a specified operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects
• Field Testing. To carry out software testing on the system whenever there is a new software bug fixes or software deployment activities. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production
• Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware
• Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM
• Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance
• Perform other related duties as assigned or requested

Requirements:

• Normal office hour
• On 24x7 standby during rotational schedule. Able to work after office hour if activated
• Able to cope in a highly pressured fast-paced environment
• Prior working experience in any of the fields such as Server hardware/ Cisco Network Switches / Cisco Wireless Access / Uninterruptible Power System / Remote Input-Output (RIO) / Programmable Logic Controller (PLC) / IP65 or IP55 Outdoor Rack / Video Wall / Keyboard Video Mouse (KVM) is an added advantage
• Customer orientated with high level of service attitude
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and architecture diagrams
• Able to understand the user operation environment
• Willingness to pick up new technologies
• Perform other job responsibilities as and when assigned

Job Experience Requirements:

• Minimally 2-3 years of experience in supporting ANY of the fields such as HP server, Cisco network, UPS, RIO, PLC, outdoor racks, video wall and KVM
• Minimally 2-3 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices

Education:

• Diploma / Bachelor’s Degree in Engineering discipline, preferably in Electrical or Info-Communication. Those with other engineering experiences are also welcome

•Health & insurance: Comprehensive coverage including General Practitioner, hospitalization, dental, and optical
•Performance incentives: Annual bonus based on individual performance
•Learning & development: Training programs, certification opportunities, and training incentives to support career growth
•Team culture: Regular team-building activities and social events