BPS - Non Voice Supervisor - Team Leader

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Dimensions of Function: An individual contributor processing a range of financial transactions including the more complex processes.

Experience: Graduates with banking knowledge and with prior experience in the similar domain are preferred.

Roles & Responsibilities:

Customer:

1. Achieve pre-defined quality levels to meet and exceed customer SLAs.
2. Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies.
3. Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients.

Financial:

1. Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework.

Corporate initiatives, Learning & Knowledge:

1. Ensure 100% completion of mandatory trainings.
2. Ensure full participation in Org/local level initiatives.
3. To be part of at least one cross training in a process other than assigned process.
4. To be part of corporate social responsibility activities as announced from time to time.

Internal Business Processes:

1. Process information / financial transactions in accordance with the assigned targets. Strive to improve upon productivity targets for the team/process.
2. Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements.
3. Display Teamwork and work in cooperation with colleagues for achieving Business Results.

Compliance:

1. Adhere to and comply with all Sopra Steria Project policies.
2. Ensure that your profiles and skills are kept up to date in the online portal.
3. Display of professional attitude, code of conduct, and always maintain dress code.
4. To ensure 100% completion of timesheets every month without any failures.

Typing skills, English comprehension / Document interpretation skills

Total Experience Expected: 05-08 years

Graduate preferably finance/banking background

-             Good working knowledge of computer applications in

MS Office (Excel, PowerPoint, word).

The role works within a fast paced and challenging environment that has the customer at the very heart of everything we do. You’ll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area.

Effective people management is key to this role, as well as being able to build strong relationships with all stakeholders, Chennai Leadership teams & UK colleagues, supporting key initiatives to deliver client expectations. 

Team is a diverse group and Team Leaders must ensure fair treatment of team members and compliance to POSH regulations

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.