Application Support Engineer (Level 2) with French

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

We are looking for an Application Support Engineer with French to join the Sopra Steria Polska team and contribute to a project for a client that provides technological and operational support for the French public television

Responsibilities:​

• Resolving application-related incidents, including identifying root causes, implementing solutions, and monitoring outcomes.
• Preparing and moderating conf calls in the event of an incident or as needed by other teams.
• Managing email communications and communicating through various dedicated channels to ensure the best information flow, including dedicated incident communications.
• Problem management according to IT best practices. Tracking and monitoring the progress of resolved issues.
• Performing preventative measures to minimize the risk of incidents by acting proactively and reporting analysis results and metrics on application activity to higher-level support.
• Collaborating with other teams to improve the quality and stability of applications based on incident occurrences and root cause analysis using available tools.
• Preparing daily activity reports for various support teams collaborating with our team.
• Creating and modifying instructions/procedures to standardize activities and improve our team's work, as well as building team autonomy from the first level.

• On-call duty outside working hours paid extra

Tech stack on the project:​

• Linux Red Hat
• Windows
• VTOM
• Scripting (Python, Shell, Ansible)

Must have requirements:​

• Very good Linux/Unix skills
• Very good VTOM skills
• Good knowledge of Jenkins, Apache, Tomcat, PHP, CFT, Grafana
• Good analytical and problem-solving skills to troubleshoot systems problems
• Must have a proactive customer focused attitude to providing an IT service
• ITIL knowledge
• Scripting skills
• Availability for on-call duty
• Knowledge of French language at minimum B1

Nice to have requirements:

• Knowledge of scheduling environments
• Knowledge of Oracle, MSSQL, AWS
• Knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
• Working with ITSM systems
• Analytical skills
• documentation creation skills

What we offer:
• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• BENEFITS (Flex): Luxmed per request, internal trainings
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

All the information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.