Support Engineer (Internal)

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.  

The world is how we shape it. Let’s shape it together. 

As a Support Officer, you will handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now. You will analyze and resolve requests, keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally, you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in the BeLux region. While the team is based in the office in Brussels (Triomphe), you may occasionally be required to provide on-site support at remote locations.

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

You’ll have knowledge and experience of the following: 

• Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course) 
• You have experience in providing first-line and/or second-line IT support
• You have knowledge of: 
  • Hardware: Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals. Experience with installation, troubleshooting, and repairs is valuable. 
  • Operating Systems: Familiarity with common operating systems (Windows, macOS, Linux). Knowledge of basic commands, user management, file systems, and updates. 
  • Software: Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues. 
• Experience in troubleshooting common IT issues, such as system crashes, software malfunctions, or internet connectivity problems. 
• Ability to communicate technical issues to non-technical users in a clear and friendly manner. 
• Experience with service desk- and remote tools (e.g. ServiceNow, Jira). 
• Certifications (optional but beneficial): CompTIA A+, Microsoft Certified: Fundamentals, Cisco Certified Network Associate (CCNA), ITIL
• You are a people person
• You are stress-resistant & customer-friendly (our "customers" are our colleagues)
• English, French and Dutch are required 

What can we offer you

We welcome 11.000 new colleagues every year worldwide, and it’s essential to us that everyone feels supported and valued. At Sopra Steria, you’ll work on projects that make a change for our clients. And you’ll get the opportunity to grow your own skills in the process, too. Your path to excellence starts at The Sopra Steria Academy, where you’ll get exclusive development opportunities with experts and strategic partners to fast-track you to your full potential. You’ll have access to more than 250 trainings to get you there.  

You’ll become a part of a major Tech player in Europe recognized for its consulting, digital services, and software development. On top of that, you’ll join the DISIT/internal IT team in Brussels. You will be part of the Service Desk team, which handles first-line requests, manages workstations and is responsible for the M365 environments of Sopra Steria.

Do you picture yourself in a fast-growing, vibrant team at the cutting edge of software implementation? Does working with international clients across multiple industries sound exciting? Then you’re in the right place. 

We offer a generous employee benefits package that includes: 

• A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more. 
• Continuous learning opportunities through the Sopra Steria Academy to support your career development. 
• The opportunity to connect with fellow Sopra Steria colleagues at various team events. 

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.  

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application! 

Want to know what happens next?  

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with someone from DSIT to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.  

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.