ServiceNow Consultant Lead Product Analyst

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Responsibilities:

1. Taking a role of ServiceNow Architect contributing towards Analysis, Design and Planning on the ServiceNow Development activities. Building Process, Solution Designs considering best practices involved for ServiceNow platform.
2. Analyse and provide Implementation Plan along with effort estimation for technical solutions and work along with Sales/Pre-Sales team for scoping related to projects for all ServiceNow product suites.
3. Participate in requirement gathering phase with clients and provide inputs to developers on the requirements.
4. Lead and govern end-to-end ServiceNow implementations, migrations, and transformation projects.
5. Build and provide Expert guidance for best development related to ServiceNow scripting and administration.
6. Ability to design reusable frameworks for the ServiceNow Team.
7. Build training and certification plan for the junior members and mentoring for the Developers and Administrators
8. Review solutions for Developers and guide for complex solutions keeping Security adherence intact for compliance needs of customers.
9. Ensure visibility of all updates and changes related to ServiceNow Products are reviewed and shared amongst the ServiceNow Developer community.
10. Participate in engagements with onshore, nearshore ServiceNow teams for improvement and planning for future.

Mandatory Skills:

1. 8+ yrs of Experience with ServiceNow Products and worked on implementation, migration projects.
2. Has 5+ yrs of experience working in HRSD and corresponding modules of ServiceNow.
3. Extensive knowledge of lifecycle events and journeys.
4. Integration experience of complex nature with both on-premises and cloud solutions using web services and web-based technologies for Enterprise grade solutions.
5. Hand-on in ServiceNow scripting and guidelines and good grasp on ServiceNow Data model and Platform architecture.
6. Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
7. Good communication skills and ability to interact with global stakeholders independently.
8. Working in Agile and DevOps environment and understanding of CI/CD and automation would be a plus.

Certifications:

1. ServiceNow – CTA
2. ServiceNow – CSA
3. ServiceNow – CIS – HRSD

Total Experience Expected: 08-10 years

Btech Computer Science and Engineering

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All of our positions are open to people with disabilities.