Service Manager - Software Defined Networking (SDN)

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let’s shape it together.

We are seeking an experienced Service Manager for Software Defined Networking (SDN) to oversee the management and operational excellence of SDN services.

Key Responsibilities :

Service Management & Operations 

• Oversee the end-to-end management of SDN services, ensuring stability, performance, and security. 

• Ensure compliance with contractual SLAs, KPIs, and ITIL best practices. 

• Lead incident, problem, and change management processes for SDN services. 

• Monitor and analyze network service performance, ensuring proactive problem-solving and continuous service improvement. 

Stakeholder & Vendor Management 

• Manage vendor relationships, ensuring service providers adhere to performance commitments.

• Provide clear, data-driven reports on service performance, risks, and improvement plans. 

Service Transition & Continuous Improvement 

• Identify areas for automation and efficiency in SDN operations. 

• Support the adoption of emerging SDN technologies to improve agility, security, and scalability. 

• Ensure effective knowledge management and documentation within the service team. 

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

• Location: Luxembourg
• Contract hours: 40 hour workweek    
• Contract type: Permanent / Freelance 
• Languages: Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.
• EU citizenship

 You have knowledge and experience of the following:  

• Proven experience (5+ years) in IT Service Management, with a focus on networking and/or SDN technologies. 

• Strong understanding of ITIL best practices, service operations, and IT governance frameworks. 

• Experience managing large-scale enterprise network infrastructures in complex environments. 

• Familiarity with SDN solutions from vendors such as Cisco ACI, VMware NSX, OpenStack, or similar technologies. 

• Knowledge of cloud networking concepts (hybrid, multi-cloud SDN) is an advantage. 

• Ability to translate technical concepts into business-oriented discussions. 

What we can offer you  

 As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers.    

 You’ll become a part of a major Tech player in Europe recognised for its consulting, digital services, and software development.

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider.  

We offer a generous employee benefits package that includes:  

• Access to our Sopra Steria training and personal development academy
• A company car lease or mobility budget
• A company laptop and new iPhone
• Private health insurance coverage
• Meal vouchers
• Social security and pension plan
• A competitive salary
• 26 holiday days

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers. 

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application! 

Want to know what happens next? 

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.