Service Manager

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.  

The world is how we shape it. Let’s shape it together. 

The sky’s the limit with cloud computing, so you’ll need to use skills of virtualization, containerization, and orchestration using tools like Kubernetes and Docker to design, deploy, and manage cloud-based solutions. We pride ourselves on our secure, compliant, efficient and well-optimized cloud solutions. You’ll feel at home working with cloud-native development, serverless architectures, and DevOps practices. To take cloud adoption to its fullest extent, you’ll use your analytical and governance skills, problem-solving abilities, and cross-functional team collaboration to drive innovation and efficiency in cloud environments.  

As the primary point of contact and lead in the service team, exceptional customer experiences are what Service Managers are positioned to provide. You’ll anticipate client needs through proactive communication and watch over the delivery process using your skills in efficient resource management, resolving any issues as they happen. Client satisfaction is crucial, so you’ll make sure our IT services align with their needs, driving digital transformation alongside customer satisfaction to exceed expectations.

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! 

You’ll have knowledge and experience of the following: 

• Bachelor’s degree in computer science or a relevant equivalent 
• At least 5 years of relevant experience with service management within an IT infrastructure environment 
• Domains such as cloud (Azure and Office 365), storage and mobility and productivity solutions 
• At least a ITIL v3 certification 
• You know the difference between SLAs and KPIs 
• A people-oriented approach 
• Trust and partnership are two of the driving forces in your daily work 
• Fluent in English and Dutch/French 

What can we offer you? 

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career. 

You’ll become a part of a major Tech player in Europe recognized for its consulting, digital services, and software development. On top of that, you’ll join the Business Line DPS (Digital Platform Services) and join the team of consultants and experts who mainly fulfill roles such as Service Delivery Manager, Project Manager, Transition Manager and IT Process Facilitator. Our team keeps a finger on the pulse of our clients and ensures quality in and delivery of IT contracts and projects. We guide improvement processes and focus on absolute customer satisfaction. 

Our employees are known for making bold choices and delivering results. Work among high-level professionals at the forefront of corporate software solutions and innovation at Europe’s Leading Digital Service Provider.  

We offer a generous employee benefits package that includes: 

• A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more. 
• Continuous learning opportunities through the Sopra Steria Academy to support your career development. 
• The opportunity to connect with fellow Sopra Steria colleagues at various team events. 

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.  

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application! 

Want to know what happens next?  

The recruitment process typically begins with the first step, where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step, where candidates undergo more in-depth evaluations, including technical assessments and an interview with the capacity manager to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally, in the final step, the candidate receives a formal job offer.  

______

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.