Service Management Consultant - DORA

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
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Service Management Consultant - DORA
Experience: 8 to 11 years
Location: Noida/ Chennai/ Bangalore/ Pune
 

Service Management Consultant with deep knowledge in DORA (Digital Operational Resilience Act) and compliance topics. Understanding of SuccessFactors applications would be an added advantage for this role.

Role Overview:

The Service Management Consultant will be responsible for ensuring robust service management practices, with a focus on operational resilience and compliance. This role involves collaborating with various teams to implement best practices, optimize service delivery, and ensure adherence to regulatory requirements, including DORA.

Key Responsibilities:

1. Service Management: Lead the implementation and optimization of service management practices, ensuring efficient and effective service delivery across the organization.
2. DORA Expertise: Provide guidance and expertise on DORA requirements, ensuring operational resilience and compliance within the HR IT landscape.
3. Compliance Assurance: Ensure adherence to global/local IT regulatory requirements for the finance and insurance industry, maintaining audit-proof systems and processes.
4. Stakeholder Engagement: Collaborate with HR, IT, and business units to gather requirements, provide updates, and ensure alignment with organizational objectives.
5. Process Improvement: Identify opportunities for process improvement and implement solutions to enhance service management and operational resilience.
6. Documentation: Create and maintain documentation related to service management practices, compliance standards, and DORA requirements.
7. Training and Support: Provide training and support to teams, facilitating smooth adoption and utilization of service management practices and compliance standards.

Skills and Qualifications:

1. Service Management Expertise: Proven experience in service management, with a focus on operational resilience and compliance.
2. DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry.
3. Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security.
4. SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape.
5. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues.
6. Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels.
7. Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups.

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