Company Description
Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than
56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.
The world is how we shape it. Let’s shape it together.
Job Description
We are seeking a Product Marketing & Customer Success Coordinator Consultant, you will play a vital role in ensuring effective communication and engagement with our customers, supporting product launches, and nurturing a thriving user community. You will collaborate with cross-functional teams to implement strategies that enhance customer satisfaction and contribute to services growth.
Type of employment: On Site
Location: Leudelange, Luxembourg
Contract hours: 40 hours
Contract type: Permanent
Languages: Fluency in English (written and spoken) is required; proficiency in any other European language is a plus
EU citizenship
Key Responsibilities :
- Proactively manage customer relationships, ensuring users fully understand and effectively leverage our services.
- Foster and nurture active user communities to gather ongoing feedback and improve customer satisfaction.
- Coordinate communication strategies and plans for new features and product releases.
- Develop clear, consistent, and compelling product messaging, positioning, and value propositions.
- Support user interviews, focus groups, surveys, qualitative and quantitative research and feedback sessions to deeply understand customer needs and identify growth opportunities.
- Ensure customers and internal stakeholders are informed, prepared, and excited ahead of new feature rollouts and major product updates.
- Support go-to-market (GTM) strategies for feature launches, collaborating with cross-functional teams to ensure smooth releases and market readiness.
- Coordinate preparation and distribution release notes, product announcements, newsletters, and related customer communications.
- Organise and facilitate regular customer engagement sessions, and office hours to drive user adoption and loyalty.
- Plan, organise, and conduct training and on-boarding sessions for customers regarding new product features and major updates.
- Regularly track product roadmap changes, maintaining accurate and current documentation.
Qualifications
- Excellent written and verbal communication skills in English.
- Understanding of technical language and the ability to translate into business-friendly language.
- Strong understanding of how to design and implement strategic product/service marketing campaigns, develop go-to-market plans, and facilitate customer product enablement initiatives.
- Ability to work collaboratively across departments and manage multiple initiatives simultaneously.
- Familiarity with market research techniques and tools.
- Experience with community management and customer feedback management.
- Ability to independently drive high-quality work with attention to detail.
- High degree of customer empathy.
Additional Information
As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career.
We offer a generous employee benefits package that includes:
- Access to our Sopra Steria training and personal development academy
- A company car lease or mobility budget
- A company laptop and phone
- Private health insurance coverage
- Meal vouchers
- Social security and pension plan
- A competitive salary
- 26 holiday days
Sopra Steria is implementing the tools of the future today at the world’s largest businesses across industry and financial services. By being bold together, our professionals are changing how business is done.
Ready to take the next step? We’re here to support you all the way and we are looking forward to you application! Pending a successful application, we’ll be in touch with further steps in the application process.
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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
