Oracle SAAS (P2P,O2C,A2R) -Oracle Fusion Concurrent Monitoring Specialist (Tech Support)

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Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
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Job Title: Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist

Experience: 4 to 6 Years

Education: B.E./ B.Tech./ BCom/MBA

Location: Noida

Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules)

Job Summary:

We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc.).

Key Responsibilities

1. ESS Job Monitoring & Management
2. Monitor Oracle Fusion ESS jobs (Enterprise Scheduler Service) and concurrent requests on a daily basis.
3. Identify and resolve job failures, delays, or performance bottlenecks.
4. Coordinate with functional and technical teams to troubleshoot job execution errors.
5. Ensure critical jobs (month-end, period-close, integrations) complete successfully within SLA.
6. Incident & Problem Management (ITIL)
7. Log and track job failures as Incidents in ITSM tools.
8. Perform root cause analysis (RCA) for recurring job failures.
9. Raise Problem Records for systemic issues impacting business processes.
10. Change & Release Support
11. Support new job scheduling or modifications through Change Requests.
12. Participate in release validations for newly introduced or updated ESS jobs.
13. Document job schedules, dependencies, and approval workflows.
14. Event & Alert Management
15. Set up proactive monitoring alerts for high-priority jobs.
16. Provide dashboards/reports on job status, performance, and SLA compliance.
17. Escalate critical job failures to relevant support teams.
18. Collaboration
19. Work closely with Finance Business Users, DBA, and Integration teams.
20. Liaise with Oracle Support (SR management) for unresolved job issues.
21. Assist functional consultants during Month-End and Year-End closures with job monitoring.

Required Skills & Experience

1. Technical Skills
2. Hands-on experience with Oracle Fusion ESS jobs monitoring (Finance modules preferred).
3. Good understanding of job scheduling, dependencies, and log file analysis.
4. Familiarity with Oracle BI Publisher reports, OTBI, FBDI uploads, and integrations.
5. Knowledge of SQL and log troubleshooting (added advantage).
6. Functional Knowledge
7. Exposure to Oracle Fusion Finance modules: GL, AP, AR, FA, CM.
8. Understanding of financial period-close processes and dependencies on scheduled jobs.
9. ITIL/Service Management
10. Knowledge of Incident, Problem, Change, and Event Management.
11. Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc.).
12. Soft Skills
13. Strong communication and coordination abilities.
14. Analytical and proactive problem-solving skills.
15. Ability to work in 24x7 support model / rotational shifts (if required)
16. Strong interpersonal and communication skills both verbal and written.
17. Ability to work independently and within a team environment.
18. Proactive and customer-focused mindset.
19. Effective time management and ability to prioritize tasks in a dynamic environment.

Total Experience Expected: 04-06 years

B.E./ B.Tech./ BCom/MBA

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All of our positions are open to people with disabilities.