Sopra Steria is a listed European technology leader specializing in Consulting, Digital Services, and Software. With over 51,000 employees worldwide across Europe, North America and Asia, the Group supports organizations in driving their digital transformation and delivering sustainable business value.
Our Hong Kong entity operates alongside Singapore to deliver Infrastructure, Cloud and Cybersecurity services to clients across the Asia Pacific region.
For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.
Job Description
Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.
Be responsible for handling business-driven or exchange-driven projects
Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
Provide system and process documentation
Morning / Lunch shift duty, weekend and holiday work are required.
Enhance the automation and resilience of production systems to improve operational efficiency and uptime
Qualifications
Competencies Required:
Technical:
Good technical / scripting knowledge on Linux/Unix environment
Proficiency with Python/shell
Proficiency with network protocols like TCP, UDP, FIX
Proficiency in Excel/VBA (huge plus)
Functional/Other skills:
Good business knowledge on cash and derivatives products and market rules
Experience with system monitoring
Takes initiative and is results driven
Strong decision making and analytical skills
Ability to innovate
Strong team player
Excellent interpersonal and communication skills
Fluent in English
Qualifications and Experience
University qualification with IT Major
Minimum of 1-2 years experience in trading support
Other Value-added Competencies
Batch scheduling system
Knowledge on Fixed income product
Additional Information
•Work-life balance: Hybrid working mode and Work-from-Abroad benefits, 18 days of Annual leave •Health & insurance: Comprehensive coverage including General Practitioner, hospitalization •Performance incentives: Annual bonus based on individual performance •Learning & development: Training programs, certification opportunities, and training incentives to support career growth
