BPS - Voice Process Associate

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion.
The world is how we shape it.

1. BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
2. Adept in MS Office (XL/Word)
3. Should be comfortable working from Office location
4. Should have cleared the Typing test with accuracy as detailed below:

Utilities requirement threshold

Speed (WPM) Mininum 20

Accuracy (%) 90%

Total Experience Expected: 00-02 years

1. Bachelor’s Degree
2. At least 1 years of experience in BPS preferably Utilities

1. Should not have limitations in regards to identifying colors ( no color blindness)

Candidates should be available to join in short notice

1. Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
2. Work actively as a team to achieve a top quartile position and performance is achieved consistently
3. Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
4. Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Ensure we are delivering a first class customer service through proactive communication & resolution to customer queries

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.